Warranties: We do offer an 3-year limited warranty on normal wear and tear and against any manufacturing defects. We are also here to support PES customers if something does go wrong.
CLEAR VINYL
Like any window, we don’t offer a guarantee on our clear vinyl since they can be mistreated. They can also break when confronted with a hard object, especially in freezing temperatures. Curtains with clear vinyl must also be lowered and fastened prior to freezing temperatures. While our clear vinyl has been laboratory tested to withstand bending in freezing temperatures, we believe rolling in sub-freezing temps will reduce your curtain’s longevity. Curtains can also prove difficult to fasten at temps below 50 degrees. When rolling down in lower temperatures if fastening is proving difficult, please contact PES support for guidance.
HEAVY WIND
Our curtains are built to withstand bad weather, but common sense is also required to maintain your curtains longevity. For example, curtains must be fastened when in the down position to avoid them waving in the wind. Also, when the weather calls for sustained winds above 50 MPH, you need to decide how directly your enclosure will be impacted. This is especially true for oversized curtains, and panels with fewer/limited attachment points. By monitoring your enclosure in lighter winds, you should be able to predict if any of your enclosure will be overly stressed in severe weather. These portions – or the entire enclosure – will need to be rolled up. The PES team is here to assist in determining if your enclosure should be rolled up, or if additional hardware added to assist in heavy weather. Please contact us proactively with any questions about these issues, and before severe weather hits so we can assist you.
